Returns + Exchanges

Sorry to hear your product is not suitable, please complete the online return form.

At Grace + Wild we want to ensure that you are happy and love your purchase. If for any reason you’re not satisfied with your purchase, please return it to us with your receipt and complete the return/exchange form below  within 7 days of receipt of the product(s). Item(s) must be in original state, with original packaging and not damaged in anyway. Shipping charges are not refundable unless item is faulty. Return shipping cost is the responsibility of the purchaser.

Please note all of our items are handmade with natural products so variations and imperfections are to be expected.

Faulty Product
If your item is faulty, we will replace your item provided that it is in stock, alternatively a credit note or refund will be issued.
If your item is damaged during transit, please send a photo to 

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Return address:
Grace + Wild
61 Waimarie Road,
Auckland 0618

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we receive your item we will advise and will process your request as quickly as possible.

If you have any queries please do not hesitate to contact us  or  027 492 1057.

Customer service

For more information about Grace + Wild, our products, interior design service or navigation of our website please contact us using our online inquiry form and we will be in touch as soon as possible.